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All products are made custom, to order. This allows us to offer the most variety of brands, colors, logos, sizes, etc. Due to this, please allow approximately 5-10 business days for your order to ship out. Some items require longer lead times which is noted in the description.
On-Demand Products: Every order that includes logo’d products is made to order. While we do offer returns, we ask our customers to limit returns when possible. For example, if you have sizing questions we are readily available to help talk you through the sizing and help determine what might be best for you, prior to placing your order, as opposed to ordering multiple sizes and planning to return what doesn't fit. This helps us serve you best and keep product and shipping costs down. All returns must be postmarked within fourteen (14) days of the date the item was delivered. All returned items must be in new and unused condition. Course Inventory Products: Please see the product description to determine the return policy for specific products. Return Process: To return an item, please email customer service at firstname.lastname@example.org with your order number, and the items you would like to return/exchange or use the live chat widget found in the bottom right hand corner of the online pro shop website. Once we have processed your return we will email you a prepaid shipping label to use to return the product(s) to us. Enclosed with your package. $5.00 will be deducted from your store credit/refund amount to cover the return shipping charges. EXCEPTIONS The following items cannot be returned or exchanged (unless a product arrives damaged): - Personalized Items (items embellished with initials, etc - not including logos) - Final Sale Items